San Mateo HPE Foundation Care logo

Saitech Inc. collaborated with County of San Mateo on their annual HP Enterprise Foundation Care Exchange service.  The HPE NBD service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure.  Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange is a cost-efficient and convenient alternative to onsite support.

Service benefits

  • Provides access to Hewlett Packard Enterprise technical resources for problem resolution
  • May contribute to improved system performance and reduced downtime
  • Allows your IT resources to stay focused on their core tasks and priorities

Service feature highlights

  • Choice of Foundation Care Exchange service-level options
  • Escalation management
  • Access to electronic support information and services
  • Hardware Support
  • Remote problem diagnosis and support
  • Advance parts exchange
  • Prepaid shipping label, materials, and instructions for defective unit return
  • Replacement parts and materials
  • Problem analysis and resolution
  • Software support
  • Access to remote technical resources
  • License to use software updates
  • Software support
  • Software features and operational support
  • HPE recommended software and documentation updates method
  • Firmware updates for selected products

Saitech Inc. is an innovative value-added supplier for information technology hardware, software, and supply chain services to support cloud computing, data center management, data storage, rugged mobility devices, marine electronics, and office equipment. Saitech Inc provides a total solution to IT acquisitions by providing multi-vendor hardware and software along with significant pre-sale and post-sale services.

Saitech Inc. is an authorized HP Enterprise reseller and partner.

For inquiries contact erwin@esaitech.com